Background:
Our client grew and produced artisanal chocolate, coffee, and honey for retail and commercial sale. They struggled with inefficient, manual processes across retail sales, production, and shipping, leading to operational bottlenecks that restricted growth. Their online presence and e-commerce business also lagged behind competitors, resulting in inconsistent revenue and limited reach in a competitive market.

Objective:
Streamline operational costs and implement a comprehensive digital strategy to grow their ecommerce business, enhance customer engagement, and diversify revenue sources.

Result:
Identified opportunities to improve their e-commerce platform, brand presence, and customer experience. Created an experimentation roadmap and led a cross-functional team to implement changes, leading to increased engagement and sustainable sales growth across digital channels. Evaluated existing operations and processes identifying, prioritizing, and addressing pain points with the highest leverage to improve efficiency and profitability.